At Seaserea, we take great care in ensuring that your unique item(s) are packaged and shipped with the utmost attention to detail to guarantee their safe arrival. Please read our shipping policy to understand the process and expectations:

Handling Time: 

Our team takes pride in promptly processing and preparing your order. Please allow 2-5 business days, excluding holidays, for handling before your order is shipped. Please note that lead times may be extended due to the increased order volume. Our team will provide status updates for any delayed items. You have the option to cancel delayed items before they are scheduled for shipment. Once an order has been queued for shipment, it cannot be modified in terms of address, quantity, or cancellation. You will receive a confirmation email with tracking information once your order is shipped. If you've already made your purchase and require an address change, kindly reach out to our customer support team at CUSTOMERFOCUS@SEASEREA.COM promptly. Please be aware that once an item has been shipped, we no longer have control over address modifications.

Packaging:

Unique items require special packaging to prevent damage during transit. We use industry-standard packaging materials, such as bubble wrap and sturdy boxes, to secure your purchase. Each vase is individually wrapped and cushioned to ensure its safety.

Shipping:

We are pleased to offer complimentary shipping to our valued customers. When you make a purchase with us, you can enjoy the benefit of free standard shipping on all orders. We believe in providing a seamless and convenient shopping experience, and this includes ensuring that standard shipping is complimentary for you.  All our shipments include tracking information for your convenience.

Shipping Duration:

Standard shipping typically takes 3-10 business days. Please note that these are estimated times and may vary depending on your location.

International Shipping:

Due to the delicate and fragile nature of our unique items, we regret to inform you that we do not offer international shipping at this time. Our commitment is to ensure that your unique item(s) reach you in pristine condition, and we have found that international shipping can pose a higher risk of damage or breakage during transit. Therefore, to maintain the quality and integrity of our unique items, we limit our shipping services to domestic destinations within the USA. We apologize for any inconvenience this may cause and appreciate your understanding.

Inspection Upon Delivery:

Upon receiving your package, please inspect it for any visible damage. If you notice any issues with the packaging or the contents, please document the damage and contact our customer support team immediately.

Returns:

In the unfortunate event that your unique item(s) arrive damaged due to shipping, please refer to our RETURN POLICY for instructions on how to initiate a return.

We are dedicated to ensuring that your unique item(s) arrive in perfect condition. If you have any questions or concerns about our shipping policy, kindly contact our customer support team via CUSTOMERFOCUS@SEASEREA.COM and we will make every effort to promptly address your questions.